Free Standard Shipping:
For Australia we ship from Brisbane, free standard shipping provides for items to be shipped with Couriers Please same or next business day, these typically deliver on the East Coast 2-3 business days later and 6-9 business days on the West Coast.
We offer TNT Overnight Express with deliveries typically next day to major metro areas in QLD, NSW & VIC and TNT Express for 2-3 business day delivery to Adelaide and Perth. Express deliveries must be received before 11am QLD time.
We offer pickup from our Brisbane warehouse between 9am-4pm business days only. All pickups must be ordered online and prior to pickup email your order confirmation to firstname.lastname@example.org so it can be prepared, in the email also advise your expected pickup time. Our warehouse is located at Kangaroo International Logistics, Unit 1 / 24 Eagleview Place, QLD 4009 (next to Super Butcher).
Sold out items will appear as "Sold Out" and cannot be ordered. If your order does not arrive within these timeframes please check your tracking number in the Couriers tracking system on their respective website. If you wish to alter the delivery address, provide authority to leave without signature, or redirect your CoolCabana order to an authorised local pickup point you can do this when you receive your shipping confirmation sent directly by the courier by email or SMS message.
If there is no shipping progress within the estimated timeframes (above) then email us so we can follow up directly with the courier. Please note if you specify delivery to a PO Box we use Auspost and this can add 2-5 days to delivery timeframes.
Once orders are placed you will immediately receive a confirmation email from us and upon shipping an email with your tracking number. In every case we require signature upon delivery unless you request items be left without signature, you can do this by providing this information in the Additional Information box which appears during checkout or selecting this option directly with the courier when you receive their shipping notice - we recommend doing both.
Please note; any returns due to a wrong or incomplete shipping address will incur an extra fee to cover the cost of shipping the returned item back to us and then reshipping to the correct, this will also cause shipping delays so please check your delivery address is correct including any unit numbers, floor level number, company / shop name etc before confirming your order.
Returns must be received within 14 days of shipping by us and refunds are only provided for unopened products sold directly by us that can be resold. In these instances the buyer is responsible for the shipping costs to and from our warehouse, we must receive a tracking number for the returned items plus the original order number issued directly by us. Upon receipt we check the goods and if resalable we'll refund the original item cost. Do not ship back items sold by any third party to us as the third party seller is responsible for those returns and refunds to their clients.
Within Australia the return shipping address is;
CoolCabanas C /- Kangaroo International Logistics, Unit 1 / 24 Eagleview Place, Eagle Farm QLD 4009.
Once refunds are processed you will receive a refund notice and the funds are automatically and immediately deducted from our account, the time it takes for the refund to appear on your card depends upon your bank, this can take up to 2 weeks or more.